Return & Refund Policy


We take very careful care when sending your items but it is understandable that your product may have been damaged in the course of transit or there is some form of manufacturing defect therefore making the product unfit for its intended purpose. If this so happens to be the case with your delivered product please contact JayM’s Place immediately via email to [email protected] as we have a 24/7 email support service.

Customers who have purchased from JayM’s Place

should be aware that all returns and exchanges offered must be received by JayM’s Place within 30 days of receiving your product at your delivery address. A support representative will contact you within 1-2 business days after receiving your inquiry


All refunds are at the discretion of JayM’s Place. Unless the product is deemed defective or different from the advertised product you will not be entitled to a refund or exchange of any kind.

In the event a refund is issued, you will receive your money back in the same manner and currency in which you purchased the product i.e.; Credit Card, or Paypal.

If you purchased via Credit Card

Refunds to a Credit Card will be made to the exact card that was used to purchase the product. The refund you are issued will be made in Australian Dollar (AUD) at the current exchange rate. JayM’s Place is not liable for any in amount refunded due to exchange rates.

It may take up to 30 days for the refund to show up on the card statement.

In the event of your card being expired or cancelled, the refund will need to be made through Bank Transfer or PayPal. JayM’s Place cannot refund money to a different Credit Card.

If you purchased via PayPal

How a refund is credited is dependent on how the original payment was made:

If you paid via Bank Account (eithereCheck or Instant Transfer) or PayPal balance, the money will be refunded back to your PayPal balance.

If you paid via Credit Card, the money will be refunded back to your card. It may take up to 30 days for the refund to show up on the card statement.